From day one to apprenticeship graduation: Alexa’s insights into her apprenticeship at TITLIS cableways.

Alexa really enjoys the diversity and variety of her work. Getting to know other cultures and meeting new people, in particular, shows just how varied the commercial apprenticeship at TITLIS Bergbahnen can be. Thanks to the insights she gained into various areas and departments, Alexa found her training to be a very interesting experience. She spent between 3 and 6 months in a range of departments, including the reservations centre, customer service, the ticket office, accounting, reception at the Hotel Terrace, MICE event planning (Meetings, Incentives, Conferences, Exhibitions) and Human Resources (HR).

The whole team across all the different departments was always very friendly and helpful. Alexa also speaks very highly of the support she received from the training team.

Alexa particularly enjoyed all the various staff events that take place regularly. As well as the start and end of the season, there is an annual staff party and various team events, such as a skiing weekend. The ever-changing theme and the chance to meet new people make these events something special for Alexa.

Another highlight of her apprenticeship for Alexa was her language study trip to England. At the start of her second year of apprenticeship, she travelled to Torquay with her class. There, she attended English lessons for two weeks whilst staying with a host family. Alexa thoroughly enjoyed her time in the beautiful town and with her wonderful host family.

Of course, there were also less pleasant moments or tasks that Alexa didn’t particularly enjoy carrying out. These included, for example, dealing with complaints from upset guests.

Alexa also mentions adapting to the new commercial apprenticeship reform as a challenge. She is part of the first year group to have been trained under this reform. For the apprentices, as well as for the teachers and apprenticeship trainers, much of it was very uncertain and represented a major change. It required a great deal of patience and flexibility, especially at the beginning and when preparing for the final qualification process. However, with a bit of time and good communication with everyone involved, Alexa has mastered this challenge very well.

This blog post was created as part of a practical assignment by Aurelia, a second-year commercial apprentice at TITLIS Cableways.

TITLIS Cableways not only train commercial apprentices, but also cable car mechatronics technicians, hotel communication specialists and chefs.