Housekeeping at Hotel Terrace
TeamTitlis cableways05.11.2024
A dedicated team of 16 hardworking employees at Hotel Terrace ensures that guests find clean and inviting rooms every day. The workday begins early when the alarm goes off at 7 AM, marking the start of the housekeeping shift.
A Behind-the-Scenes Look at Hotel Terrace: The Work of the Housekeeping Team
The first step for the team is to fold the fresh towels and bed linens for the rooms. Each type of towel is folded using a special technique to ensure a neat and appealing appearance. Meanwhile, the head of housekeeping retrieves a list from the front desk that shows the arriving and departing guests. This list is carefully reviewed to ensure that all information is correct.
Room Cleaning in Detail
Each employee receives an individual list of the rooms that need to be cleaned that day. Each person is responsible for a specific floor, and if someone finishes early, they are assigned to help with a colleague's rooms.
Around 8 AM, the housekeeping team begins its rounds through the hotel. In the rooms where guests are still staying, the cleaning staff focuses on the essentials: the bathroom is thoroughly cleaned, the beds are made, and the floors are vacuumed. In the rooms where guests are checking out, a more comprehensive cleaning is required: dusting, vacuuming, changing the linens, and completely cleaning the bathroom are all performed.
High Workload in Summer
Each housekeeper cleans between 15 and 25 rooms daily. Especially in the summer, the workload is high, as many travel groups stay only for one night, meaning that numerous rooms must be completely prepared each day. In contrast, during the winter, there are more individual guests who typically stay for a week at the hotel, which reduces the workload somewhat.
Teamwork and Preparation for the Next Day
However, after cleaning, the workday is far from over. The employees support each other with the last tasks of the day and prepare the laundry for the next day. The laundry team takes care of washing, drying, and folding the fresh bed linens and towels, ensuring that everything is ready in time for the next morning. Additionally, housekeeping ensures that the cleaning supply rooms are always well stocked. Cleaning products, vacuum bags, and other necessary supplies must be regularly replenished to ensure smooth operations.
A Fulfilling Workday
At 4:30 PM, the workday in housekeeping comes to an end. Tired but satisfied, the employees leave the hotel, well aware that they will have to wake up early again the next day to ensure cleanliness and comfort. Their work may be demanding, but it is also incredibly fulfilling—because a clean and tidy room plays a crucial role in making guests feel comfortable and enjoy their stay.
Hotel Terrace
Stay amidst the breathtaking Alpine panorama at the Hotel Terrace. Built in the Art Nouveau style, the hotel provides a stylish setting for your holidays in Engelberg.
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